Teckinfo
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Turn Every Customer Interaction into Resolution with an
AI-Powered Contact Center Software

Empower your business with AI—maximize productivity, deliver exceptional customer experiences, and drive measurable growth through Agent Assist and AI-powered QA.

Choose from flexible deployment options: On Cloud, Hybrid, or
On Premises.

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    Our Customers

    WhatsApp Business API
    wipro
    Tech-Mahindra-logo
    WhatsApp Business API
    SignatureGlobal
    Sybl

    Discover Why Enterprises Are Choosing Teckinfo for Contact Center Success

    Teckinfo delivers secure, scalable, and AI-powered contact center solutions that improve efficiency, enhance customer experience, and drive measurable business results.

    voice-bot

    AI-Powered Quality Management Software

    • Boost conversions and business growth with AI-driven agent performance evaluation using advanced speech analytics
    •  Improve customer experience and drive better outcomes with sentiment & keyword analysis that uncovers customer intent and emotions.

    AI Agent Assist & Real-Time Insights

    • AI-driven suggestions & contextual responses to improve agent efficiency
    • Automated knowledge base integration for quick access to FAQs & solutions

    Conversational Voice & Chat Bots

    • Voice bots with voice input for natural voice-based interactions.
    • Deterministic bot for rule based responses and Gen AI bot for dynamic conversations
    • Live agent handoff with full conversation history for seamless resolution

    Security, Compliance & Scalability

    • End-to-End data encryption (Voice & Data)
    • VAPT, PCI-DSS & global security compliance
    • Dial up to 5 million calls in a day via single setup

    Omnichannel Communication

    • Voice, Video Chat, Email, WhatsApp, Social Media
    • Unified agent Interface for seamless customer interactions

    Inbound with Smart Call Distribution

    • AI-driven IVR enables seamless self-service, helping customers navigate options quickly and efficiently
    • Route incoming calls to the right agents using smart ACD for faster, efficient customer support

    Auto Dialer & Voice Blaster

    • Advanced auto dialer reduces idle time and boosts agent productivity with smart dialing logic
    • Send bulk voice messages and alerts instantly using powerful voice broadcasting software

    Click to Call Dialer

    • Integrate click-to-call functionality with your CRM & business applications for faster & efficient communication 
    • Agents can focus on delivering personalized support, improving customer experience, and closing deals faster

    WhatsApp Business API

    • Seamlessly share media, documents, tickets, and more through WhatsApp for efficient customer communication
    • Integrate WhatsApp business API to resolve queries, send updates, and build strong customer relationships

    CRM & Business Applications Integration

    • Pre-Built Connectors for Zoho, Salesforce, Freshdesk, LeadSquared & more
    • Extensive APIs for third-party CRM, ERP & business tool integrations

    Advanced Call Management & Productivity Features

    • Drag & Drop unified flow designer to design chat and voice bots flow, IVR and email flow for effortless call automation
    • Create and modify call flows and self-service options without coding expertise

    Voice Logger

    • Voice & screen recording (voice and screen recordings as separate files or as a combined file)
    • Voice recording format – .wav /.mp3 / stereo
    • Centralized repository for all recordings

    Deployment Options

    • Cloud-Based Deployment (Microsoft Azure and other platforms)
    • On-Premises Deployment for in-house control and security
    • Hybrid Deployment for operational flexibility

    Video

    Enable face-to-face interactions to provide first time resolution and personalized support to foster customer relationships.

    Messaging

    Integrate WhatsApp business to respond to queries, provide updates, resolve issues and build relationships.

    Chat Bot

    Automate interactions, provide instant responses, optimize efficiency, elevate customer engagement and experience.

    Deployment Options

    Deployment options include Cloud, Hybrid, and On-Premises to suit your business needs, ensuring flexibility and scalability.

    Data Masking and Encryption

    Strengthen security, mitigate risk of data breaches with masking and encryption to ensure compliance and prevent misuse.

    Transform your results—Connect with us and scale conversions with AI-powered contact center software.

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    Why Customers Across Industries Choose Our Unified Contact Software?

    • Reduce operational costs with AI-powered cloud contact center solutions.
    • Improve response speed using AI-driven IVR and intelligent call routing.
    • Boost agent productivity with real-time agent assist and performance insights.
    • Ensure compliance and service quality with secure access, call recording and AI QMS.
    Auto Dialer
    • Stay compliant with evolving financial regulations using secure and traceable communication systems.
    • Safeguard customer interactions with enterprise-level encryption and fraud-risk protection support.
    • Scale effortlessly to handle high-volume customer queries during transaction peaks.
    • Build long-term customer trust with reliable, compliant, and secure omnichannel engagement.
    • Deliver seamless customer engagement across voice, WhatsApp, email, chat, and other communication channels.
    • Reduce customer wait times and operational costs with AI-powered IVR and intelligent call automation.
    • Scale effortlessly with flexible cloud-based infrastructure designed for growing business needs.
    • Keep customers informed and engaged through real-time alerts, automated notifications, and proactive updates.
    • Enable seamless customer communication across voice, email, chat, and social media from one unified platform.
    • Drive smarter decisions with AI QMS through real-time analytics and in-depth reporting.
    • Integrate easily with your existing CRM and business applications for streamlined workflows.
    • Automate customer interactions using intelligent conversational bots to improve response speed and efficiency.
    • Automatically route calls to the most suitable agent using intelligent routing to reduce wait times.
    • Provide instant customer support through real-time live chat for faster query resolution.
    • Integrate with CRM and eCommerce platforms to give agents instant access to customer data for personalized service.
    • Automated bots or virtual assistants reply fast, provide order updates, support users, and reduce agent workload.

    Explore how our CRM integration expertise can help you connect systems effortlessly and drive smarter business outcomes.

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    What They’re Talking About Us

    See Frequently Asked Questions

    How does your software enhance agent productivity?
    Our feature rich solution offers an intuitive interface, automation capabilities, and features such as canned responses and knowledge bases. These tools streamline agent workflows, reduce manual tasks, and provide agents with the necessary resources to handle customer inquiries more efficiently, increasing their overall productivity.
    Teckinfo’s ID Cloud software offers integration capabilities with popular CRM systems, help desk software, and other business applications. This facilitates seamless flow of customer data and improves efficiency.
    Pricing for software differs depending on factors such as the number of agents, features included, and the customization required. You can request for a call back from us to get the best offers.
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