Live Chat Integration in Contact Center Software
With ever increasing customer expectations organizations need to be available to their customers 24x7. Live chat support software is one such technology which enables you to be in touch with customers round the clock whether for service or sales. Live chat contact center software helps to give instant responses to customers.
ID-Cloud, a unified contact center software with live chat integration software integrates chat with other channels e.g. voice, email, Whatsapp etc. enables organizations to provide omni-channel customer service. With AI powered chat bot you can further enhance the chat capabilities with minimal costs.
Features of Web Chat Software
Chat initiation through your website
Multiple / Concurrent chat sessions
Language Support (Unicode)
Interaction statistics reports
Integrated Chat Bots
Contextual data passed by native apps / website
Online / offline Support
Customer rating at end of the chat