Lead Management CRM
ActivLead is a comprehensive lead management software for effectively capturing, distributing and managing leads. This Lead Management System tracks and manages all inquiries coming through multiple offline and online channels like phone, email, chat, social media and website. It collects all leads from multi-channel sources to a unified dashboard and enables unified view of all details like previous interactions.
ActivLead LMS helps to manage the complete life cycle of a lead, efficiently and effectively to maximize conversions.
Key Features
- Online & offline lead capturing
- Multichannel lead capture e.g. website/landing page, voice, chat, email & SMS
- Lead source capture for ROI
- Instant call back for website, chat, SMS & email
- Automatic lead assignment
- Dedicated agent for account management
- Unified view to CSR across all channels
- 360º view of lead life cycle
- Automated follow ups at each stage of lead
- Easy bifurcation of leads into hot, warm, cold or dead
- Customer interactions history
- Notifications (Email & SMS)
- Dashboard & reports
- Mobile App & integration with third party applications
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Key Benefits
- High efficiency at low cost
- Easy to install and ready to run
- Automate routine sales tasks
- Personalized experience with customer history
- 360º view of lead life cycle
- End to end lead management
- Automated follow ups of leads
- Improves leads to conversion ratio
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