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InterDialog UCCS Unified Contact Center Suite

Today Contact Centers need to transform their customer's experience from delightful single interaction to an entire journey of personalized and consistent interactions. Omnichannel Customer Experience(CX) is all about engaging customer on a channel of their choice and allowing them to hop from one channel to another seamlessly while keeping their omni channel experience uniform.

InterDialog UCCS Unified, omnichannel contact center software helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With this software's unified agent management, agents get to see all historical interactions , enabling them to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q (ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

An on premise contact center is a traditional, legacy software where all hardware, software and systems to run the call center are in the company premises. Though the contact centers need to invest in hardware and other infrastructure for deployment and maintenance of these, it definitely gives the contact centers more control over their functions. All the data is stored in premise and it is the preferred mode of deployment if security and high scalability are the primary concerns.

Omnichannel Contact Center Software Capabilities

Roles & rights based user login

All core applications in single suite

UI personalization options

Smart omni-channel Routing

Multi Channel Compact Suite

Voice & Video

E-Mail / SMS / WhatsApp / Chat

AI & NLP

Chat bot | Voice bot | WhatsApp bot

Social Media ( Facebook, LinkedIn, Twitter)

Concurrent calls

Dynamic CLI options

Call controls –mute, hold & warm transfer

Advance dialing rules

Unified Queue

Mobile App

Inbuilt Customer Interaction Manager (CIM) builder tool

Pre built connectors for leading CRM’s

Redundancy & High Availability

Secure & Scalable

Easy on the pocket

Quick deployment & activation

Comprehensive reports

Monitor agents in real time

Unified Contact Center Software Features

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