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Cloud Call Center Software

Premium cloud contact center solutions to create intelligent experiences and help companies innovate their service offerings.

Teckinfo is a leading provider of cloud contact solution, hybrid contact center software & on premise call center solutions. ID-CLOUD, our cloud contact center software, is a comprehensive solution comprising of cloud call center for inbound with IVR solution / outbound, dialer software for call centers, work from home agent (WFH), powerful predictive dialer, self service IVR software, voice logger, call center wallboard, integration of all channels e.g. voice, email, WhatsApp, Google verified calls, social media e.g. facebook, twitter, instagram, linkedIn etc, chat, chatbot, voicebot & WhatsApp bots, mobile app for feet on street (FOS) staff & many more powerful modules. Help Desk, Ticketing and Lead Management software help add value to enhance customer delivery. We also specialize in delivering ready to use Industry Specific CIM and Dialer with CRM solutions. Our calling software for call center is used by various leading BPO's in India. Our solutions focus on mobility & security that enables them to deliver customer experiences that matter.

Customer interaction simplified, is what sums up Teckinfo’s products and services!!

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Request a Demo
Request a Callback
Download Brochure
Request a Demo
Request a Callback
Download Brochure
Request a Demo
Request a Callback
Download Brochure
 
 

Premium Cloud Contact Center Solution

 

ID-CLOUD, a robust premium cloud call center software that helps organizations provide a seamless customer experience across all interaction channels.

Contact Center Software ID-CLOUD, a premium contact center software for cloud, is scalable & secure contact center solution also known as call center software equipped with powerful CTI, a Predictive Dialer, Unified Q (ACD), Unified Agent Management, Supervisor Monitoring, Reporting, Wallboard etc.

Apart from the powerful features, ID-CLOUD seamlessly integrates with third party applications. Simply put, It is a unified call center software to change the customer experience from a better yesterday to a smarter tomorrow.

Being a Make in India company with international footprint & rich experience in communication products, we are one of the leading dialer software for call center in India. Our customers are our asset and speak for our product and tag us as a leading “calling software for call center”!!
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ActivDesk logo
 

Activdesk Help Desk Software is an intelligent ticketing software for omni-channel customer interaction & engagement.Lead Management & Helpdesk Software It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.

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GalaxyCRM logo
 

ActivLead Lead Management Software is a comprehensive lead management system for effectively capturing, distributing and Lead Management & Helpdesk Software managing leads. With omni-channel lead capture and unified view it enables organizations to efficiently manage all leads leading to better sales.
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User Testimonials

  • "Teckinfo did an amazing job and we wholeheartedly recommend them to all colleagues and associates. A team full of cutting-edge talent, dedication and passion for providing converged voice and data solutions."
  • Mr. Ali Moidu - Dubai Technologies
  • "After experimenting with many solution providers we selected Teckinfo's InterDialog UCCS. We have been very pleased with the solution and support. We recommend Teckinfo as an efficient and customer oriented partner for all contact center requirements."
  • Nicholas Ng'ang'a, IT Director, Horizon Contact Centers Ltd
  • "We will give them the highest star rating on their product's stability, versatility, scalability and ease of use, speed to deliver and service. We recommend Teckinfo to all such businesses who need a lifetime strong technology partner."
  • Abhinav Arora, Director & CEO, Eureka Outsourcing Solutions
  • "We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding."
  • Nitin Sawhney - LWCCS
  • "Teckinfo's state of the art product helped us scale up our business operations."
  • Subhash Palsule, Director, Panalinks
  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
  • Deepak Malhotra, Dee Call Solutions
  • "Teckinfo products and solutions are flexible, scalable and extremely user friendly."
  • Mohan Lal
  • "Smart & advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
  • Nitin Sawhney, Live Wire Contact Center
  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all contact center requirements."
  • Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems
    Sulekha.com
  • "Smart & advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
  • Pace Setters Business Solutions Private Limited

Our Solutions

We have delivered customized solution offerings to more than 30 industry verticals like Insurance, Banking, BPO, Telecom, Education and Healthcare among various others. We have ready to deploy CIM's for common functions which are applicable across industries. Some of these are collections, managing pre loan enquiries, appointment setting, welcome call & surveys etc.

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Our Partnerships

  • Partner Program

    Concerted business partnerships and synergized expertise defines the success our channel partner program, as we together can endeavor to bring a plethora of technology / industry / function based solutions to customers across the globe.
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  • Who We Partner With

    As a Microsoft Gold Software Development Partner; Teckinfo has continuously invested on training its engineers on various Microsoft products. These investments have helped Teckinfo to develop / customize solutions for its customer needs.
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Our Spread

Headquartered in New Delhi, India, we have implementations in over 70 cities across the country with offices / site locations in all major metros. Our international implementations spread across Southeast Asia, Middle East and Africa.