Inbound Call Center Solution
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ID Hybrid - Call Center

A hybrid contact center software lets you have the power of both security and flexibility . Businesses can fulfill their data protection needs while benefitting from the ease & low infrastructure requirements of a cloud solution. Here all applications , systems can be on the cloud and telephony can be local.

Even in case of multiple locations, Hybrid model do the job as set up can be on a centralized location where in the data and the services can be accessed by any connected location. A hosted call center solution is good for multiple setups as database is central and telephony is local.

Refer to solutions

Hybrid Cloud Call Center Software Capabilities

Roles & rights based user login

All core applications in single suite

UI personalization options

Smart omni-channel Routing

Multi Channel Compact Suite

Voice & Video

E-Mail / SMS / WhatsApp / Chat

AI & NLP

Chat bot | Voice bot | WhatsApp bot

Social Media ( Facebook, LinkedIn, Twitter)

Concurrent calls

Dynamic CLI options

Call controls –mute, hold & warm transfer

Advance dialing rules

Unified Queue

Mobile App

Inbuilt Customer Interaction Manager (CIM) builder tool

Pre built connectors for leading CRM’s

Redundancy & High Availability

Secure & Scalable

Easy on the pocket

Quick deployment & activation

Comprehensive reports

Monitor agents in real time

Unified Contact Center Software Features

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