ID HYBRID - Contact Center Software
A hybrid contact center lets you have the power of both security and flexibility . Businesses can fulfill their data protection needs while benefitting from the ease & low infrastructure requirements of a cloud solution. Here all applications , systems can be on the cloud and telephony can be local.
Even in case of multiple locations, Hybrid model do the job as set up can be on a centralized location where in the data and the services can be accessed by any connected location. A hybrid model is good for multiple setups as database is central and telephony is local.