Hosted Call Center Solution - ID Hybrid

A hybrid cloud contact center also known in many places as cloud call center software or hosted call center solution lets you have the power of both security and flexibility. Businesses can fulfil their data protection needs while benefitting from the ease & low infrastructure requirements of a call center as a service (CCaaS) solution. Here all applications, systems can be on the cloud and telephony can be local.

Hybrid call center software are ideal for multi-locational setup with single hosted contact center software. Even in case of multiple locations, Hybrid model do the job as set up can be on a centralized location where in the data and the services can be accessed by any connected location. A hosted call center solution is good for multiple setups as database is central and telephony is local.

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