
Hosted Call Center Solution - ID Hybrid
A hybrid cloud contact center also known in many places as cloud call center software or hosted call center solution lets you have the power of both security and flexibility. Businesses can fulfil their data protection needs while benefitting from the ease & low infrastructure requirements of a call center as a service (CCaaS) solution. Here all applications, systems can be on the cloud and telephony can be local.
Hybrid call center software are ideal for multi-locational setup with single hosted contact center software. Even in case of multiple locations, Hybrid model do the job as set up can be on a centralized location where in the data and the services can be accessed by any connected location. A hosted call center solution is good for multiple setups as database is central and telephony is local.

Hybrid Cloud Call Center Software Capabilities
Roles & rights based user login
All core applications in single suite
UI personalization options
Smart omni-channel Routing
Multi Channel Compact Suite
Voice & Video
E-Mail / SMS / WhatsApp / Chat
AI & NLP
Chat bot | Voice bot | WhatsApp bot
Social Media ( Facebook, LinkedIn, Twitter)
Concurrent calls
Dynamic CLI options
Call controls –mute, hold & warm transfer
Advance dialing rules
Unified Queue
Mobile App
Inbuilt Customer Interaction Manager (CIM) builder tool
Pre built connectors for leading CRM’s
Redundancy & High Availability
Secure & Scalable
Easy on the pocket
Quick deployment & activation
Comprehensive reports
Monitor agents in real time