Inbound Call Center Solution
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Hosted Call Center Solution - ID Hybrid

A hybrid cloud contact center also known in many places as cloud call center software or hosted call center solution lets you have the power of both security and flexibility. Businesses can fulfil their data protection needs while benefitting from the ease & low infrastructure requirements of a call center as a service (CCaaS) solution. Here all applications, systems can be on the cloud and telephony can be local.

Hybrid call center software are ideal for multi-locational setup with single hosted contact center software. Even in case of multiple locations, Hybrid model do the job as set up can be on a centralized location where in the data and the services can be accessed by any connected location. A hosted call center solution is good for multiple setups as database is central and telephony is local.

Refer to solutions

Hybrid Cloud Call Center Software Capabilities

Roles & rights based user login

All core applications in single suite

UI personalization options

Smart omni-channel Routing

Multi Channel Compact Suite

Voice & Video

E-Mail / SMS / WhatsApp / Chat

AI & NLP

Chat bot | Voice bot | WhatsApp bot

Social Media ( Facebook, LinkedIn, Twitter)

Concurrent calls

Dynamic CLI options

Call controls –mute, hold & warm transfer

Advance dialing rules

Unified Queue

Mobile App

Inbuilt Customer Interaction Manager (CIM) builder tool

Pre built connectors for leading CRM’s

Redundancy & High Availability

Secure & Scalable

Easy on the pocket

Quick deployment & activation

Comprehensive reports

Monitor agents in real time

Hosted Contact Center Solution Features

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