High Availability & Redundancy in Contact Center
Businesses need to be operational & available to their customers all the time. High availability is simply the ability to maintain operational continuity even during times of hardware or software failures. The importance of redundancy here is undeniable. Redundancy to put it in easy terms, means backup; the Plan B when unfortunate circumstances interrupt your primary service.
High availability contact center software makes certain that unplanned downtime does not impact your revenue or displease your customer.
InterDialog UCCS provides high availability and redundancy at multiple levels. We use proprietary heartbeat services or Windows / Linux clustering service.
Automatic switchover with appliance
In-built heart beat functionality
High availability on telephony using Corosync+ Pacemaker
InterDialog proprietary heartbeat service or windows clustering
Database redundancy using DRBD + Corosync + Pacemaker or Windows Cluster
IIS replication using InterDialog Proprietary Heartbeat Service or Windows clustering