Contact Center High Availability & Disaster Recovery
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High Availability & Redundancy in Contact Center

Businesses need to be operational & available to their customers all the time. High availability is simply the ability to maintain operational continuity even during times of hardware or software failures. The importance of redundancy here is undeniable. Redundancy to put it in easy terms, means backup; the Plan B when unfortunate circumstances interrupt your primary service.

High availability in a contact center software makes certain that unplanned downtime does not impact your revenue or displease your customer.

InterDialog UCCS provides high availably and redundancy at multiple levels. We use proprietary heartbeat services or Windows / Linux clustering service.

Contact Center Redundancy & High Availability

Automatic switchover with appliance

In-built heart beat functionality

High availability on telephony using Corosync+ Pacemaker

InterDialog proprietary heartbeat service or windows clustering

Database redundancy using DRBD + Corosync + Pacemaker or Windows Cluster

IIS replication using InterDialog Proprietary Heartbeat Service or Windows clustering

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