Support Ticket System

ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.

Today, most customers prefer to communicate via multiple platforms. You need an omnichannel customer support desk enabling clients to communicate with the service team via social media, email, phone, chat, and so on. With ActivDesk Helpdesk Solution the channel choice remains with the customer but the customer service is consistent with a unified view of all previous cross channel interactions.

An intuitive Help Desk software provides you with the mechanism to interact through several channels and foster a better brand image. To read more about other features of ActivDesk Help Desk Software, please visit website

Key Features

  • Online & offline ticket registration
  • Multichannel ticket capture e.g. website/landing page, voice, chat, email & SMS
  • Ticket, task search & filtering
  • Automatic ticket assignment
  • Ticket & case ownership
  • Dedicated agent for account management
  • Unified view to CSR across all channels
  • SLA & Escalation management
  • Configurable email & SMS notifications
  • Dashboard & reports
  • Field service Management (Feet on Street)
  • Mobile App

Key Benefits

  • High efficiency at low cost
  • Easy to install and ready to run
  • Centralized customer & ticket data
  • Quick & fast ticket response & closures
  • 360ยบ view of ticket life cycle
  • Personalized experience with customer history
  • Monitor and analyze key problem areas
  • Build brand image with customer satisfaction

For more information:

Email us at or call (+91) 11-49605577/88 or send form below

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Case Studies

User Testimonials

  • Teckinfo did an amazing job and we wholeheartedly recommend them to all colleagues and associates.A team full of cutting-edge talent, dedication and passion for providing converged voice and data solutions......
    Mr. Ali Moidu - Dubai Technologies

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  • After Experimenting with many solution providers we selected Teckinfo's InterDialog UCCS. We have been very pleased with the solution and support. We recommend Teckinfo as an efficient and customer oriented partner for all contact center requirements......
    Nicholas Ng'ang'a, IT Director, Horizon Contact Centers Ltd

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  • We will give them the highest star rating on their product's stability, versatility, scalability and ease of use, speed to deliver and service.We recommend Teckinfo to all such businesses who need a lifetime strong technology partner......
    Abhinav Arora, Director & CEO, Eureka Outsourcing Solutions

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  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems

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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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