Support Ticket System

ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.

Today, most customers prefer to communicate via multiple platforms. You need an omnichannel customer support desk enabling clients to communicate with the service team via social media, email, phone, chat, and so on. With ActivDesk Helpdesk Solution the channel choice remains with the customer but the customer service is consistent with a unified view of all previous cross channel interactions.

An intuitive Help Desk software provides you with the mechanism to interact through several channels and foster a better brand image. To read more about other features of ActivDesk Help Desk Software, please visit website https://www.activdesk.in

Key Features

  • Online & offline ticket registration
  • Multichannel ticket capture e.g. website/landing page, voice, chat, email & SMS
  • Ticket, task search & filtering
  • Automatic ticket assignment
  • Ticket & case ownership
  • Dedicated agent for account management
  • Unified view to CSR across all channels
  • SLA & Escalation management
  • Configurable email & SMS notifications
  • Dashboard & reports
  • Field service Management (Feet on Street)
  • Mobile App

Key Benefits

  • High efficiency at low cost
  • Easy to install and ready to run
  • Centralized customer & ticket data
  • Quick & fast ticket response & closures
  • 360ยบ view of ticket life cycle
  • Personalized experience with customer history
  • Monitor and analyze key problem areas
  • Build brand image with customer satisfaction

For more information:

Email us at or call (+91) 11-49605577/88 or send form below

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