Contact Center Facebook Integration
Request a Demo
Request a Callback
Download Brochure

Facebook Integration in Omni-channel Contact Center

It is impossible to deny the role social media plays in today’s business scenario. Brands need to work extra hard to gain customer attention and retain it for good. Integrating social media e.g. facebook, twitter etc. with the contact center software delivers certain benefits such as improved efficiency, better customer service and consistent contact center metrics.

InterDialog Unified Contact Center Software with social media connectors can help your agents handle comments or post being done on your company’s social media pages ..

Contact Center Facebook Integration helps in

Social media queue management

Social listening

Timely response

Larger customer connect

Better customer engagement

Omni-channel customer experience

How does the Facebook integration with contact center work?

Facebook plug-in

Intelligent routing

Agent pop-up with comments on post (Timeline)

Structured Agent reply on comments

Integration with company’s Facebook page

Auto reply on respective media page

Request a Demo
Request a Callback
Download Brochure