Facebook Integration in Omni-channel Contact Center
It is impossible to deny the role social media plays in today’s business scenario. Brands need to work extra hard to gain customer attention and retain it for good. Integrating social media e.g. facebook, twitter etc. with the contact center software delivers certain benefits such as improved efficiency, better customer service and consistent contact center metrics.
InterDialog Unified Contact Center Software with social media connectors can help your agents handle comments or post being done on your company’s social media pages ..
Contact Center Facebook Integration helps in
Social media queue management
Better customer engagement
Omni-channel customer experience
How does the Facebook integration with contact center work?
Agent pop-up with comments on post (Timeline)
Structured Agent reply on comments
Integration with company’s Facebook page
Auto reply on respective media page