Contact Center Facebook Integration
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Facebook Integration in Contact Center Software

It is impossible to deny the role social media plays in today’s business scenario. Brands need to work extra hard to gain customer attention and retain it for good. Integrating social media e.g. facebook, twitter etc. with the contact center software delivers certain benefits such as improved efficiency, better social media customer service and consistent contact center metrics.

Our unified contact center software with social media connectors can help your agents handle comments or post being done on your company’s social media pages.

Benefits of Call Center Facebook Integration

Social media queue management

Social listening

Timely response

Larger customer connect

Better customer engagement

Omni-channel customer experience

How does it Work?

Facebook plug-in

Intelligent routing

Agent pop-up with comments on post (Timeline)

Structured Agent reply on comments

Integration with company’s Facebook page

Auto reply on respective media page

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Download Brochure