Customer service email management software
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Email Management Software for Contact Center

Apart from reaching out to customer care centers through voice, customers today prefer email for reaching out to contact centers or receiving replies to their queries. It is important for call centers to integrate email in their contact center software to provide instant responses to the clients.

InterDialog UCCS can help your agents handle all customer interactions from multiple Channels. It also enables them to handle voice & non-voice interactions (email, chat etc.) simultaneously.

Effective Email Management in Contact Center for Superior Customer Service

Multiple mailboxes

Intelligent routing

Keyword analysis

Auto reply

Predefined templates

Email editors

Color coded SLA

Auto Lead / ticket generation

Real-time view

Improve customer experience

Reduce operating costs

Omni-channel customer experience

Request a Demo
Request a Callback
Download Brochure