Email Management Software for Contact Center
Apart from reaching out to customer care centers through voice, customers today prefer email for reaching out to contact centers or receiving replies to their queries. It is important for call centers to integrate email in their contact center software to provide instant responses to the clients.
InterDialog UCCS can help your agents handle all customer interactions from multiple Channels. It also enables them to handle voice & non-voice interactions (email, chat etc.) simultaneously.
Effective Email Management in Contact Center for Superior Customer Service
Auto Lead / ticket generation
Improve customer experience
Omni-channel customer experience