Wallboard - Call Center Metrics
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Contact Center Wallboard

A contact center wallboard is a visual communication tool used to display real-time information related to contact center performance. In a contact center, a wallboard can be used to display timely data related to ticketing systems, ERP, Web content etc. You can display data in text, images, video or graphical format.

Our call center wallboard solutions can help your contact center in increasing your customer satisfaction quota, agent retention & increasing revenue. It is a technical tool which is meant to boost performance and productivity while displaying the technical analytics.

View all Key Metrics of Wallboard

Runs on Smart TV’s / Displays

Display images/data/graphs/videos

Display in grid format

Browser based display

Integrate with any database / CRM

Easy configuration of wallboard

Multi language support

Web interface/ API’s

Display relevant information in different zones

Improve communication flow to teams on floor

A great tool to monitor SLA

Improve quality of service (QoS) & efficiency

Request a Demo
Request a Callback
Download Brochure