Contact Center Wallboard
A contact center wallboard is a visual communication tool used to display real-time information related to contact center performance. In a contact center, a wallboard can be used to display timely data related to ticketing systems, ERP, Web content etc. You can display data in text, images, video or graphical format.
Our call center wallboard solutions can help your contact center in increasing your customer satisfaction quota, agent retention & increasing revenue. It is a technical tool which is meant to boost performance and productivity while displaying the technical analytics.
View all Key Metrics of Wallboard
Runs on Smart TV’s / Displays
Display images/data/graphs/videos
Display in grid format
Browser based display
Integrate with any database / CRM
Easy configuration of wallboard
Multi language support
Web interface/ API’s
Display relevant information in different zones
Improve communication flow to teams on floor
A great tool to monitor SLA
Improve quality of service (QoS) & efficiency