Contact Center Reports and Analytics
Our unified contact center software with a built in contact center reporting software has extensive reporting capabilities provide you with a clear and concise view of your contact centers' performance. Standard reports track key operational data, such as productivity, call list performance and efficiency. Supervisors are able to quickly and easily generate and display custom reports. Contact center reports and analytics enable your managers to make informed decisions on how to allocate resources to maximize results. Reports can be scheduled to run daily, weekly, monthly or at other user-defined time intervals.
With extensive call center reports available, one has complete visibility and control over the performance and productivity of contact center.
Key Metrics of Reporting and Analytics
Design dump reports
Export in multiple formats
Operational metrics at one glance
Monitor agent productivity
Get business insights emailed
Make data driven decisions
Measure & Analyze