Contact Center Reports and Analytics

Our unified contact center software with a built in contact center reporting software has extensive reporting capabilities provide you with a clear and concise view of your contact centers' performance. Standard reports track key operational data, such as productivity, call list performance and efficiency. Supervisors are able to quickly and easily generate and display custom reports. Contact center reports and analytics enable your managers to make informed decisions on how to allocate resources to maximize results. Reports can be scheduled to run daily, weekly, monthly or at other user-defined time intervals.

With extensive call center reports available, one has complete visibility and control over the performance and productivity of contact center.

Key Metrics of Reporting and Analytics