Customer service email management software
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Contact Center Email Management Software

Apart from reaching out to customer care centers through voice, customers today prefer email for reaching out to contact centers or receiving replies to their queries. It is important for call centers to integrate email in their contact center software, using email management software for contact center to provide instant responses to the clients.

Our customer service email management software integrated with the call center software can help your agents handle all customer interactions from multiple channels. It also enables them to handle voice & non-voice interactions (email, chat etc.) simultaneously.

Features of Email Management Software for Customer Service

Multiple mailboxes

Intelligent routing

Keyword analysis

Auto reply

Predefined templates

Email editors

Color coded SLA

Auto Lead / ticket generation

Real-time view

Improve customer experience

Reduce operating costs

Omni-channel customer experience

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