Travel & Hospitality
When your customers are traveling, it’s important to be available to them during every step of their journey. Traveling can be stressful for even the well-seasoned adventurer, especially if an unexpected cancellation or change in plans occurs. It’s important to be there for your customers when they need you most, with whatever channel they reach out to you on.
Today’s increasingly bargain-hungry travelers expect great customer experiences. Delivering personalized service to your travel and hospitality customers and quickly resolving their problems across every interaction is essential for market growth.
Travel industry margins remain thin and under pressure, making for a challenging operating environment. Travelers increasingly surf the web to find the best deals, peer reviews and to communicate with travel and hospitality service providers. To compete, providers need to provide aggressive differentiation, and the ability to contact customers wherever and whenever they need to reach them.
Teckinfo’s award winning InterDialog UCCS (Call/Contact Center Solutions for Travel Industry) a Unified Communication Solution has helped a lot of Travel & Hospitality service organizations to deliver thrilling multi-channel customer experiences to their travelers.
Key Capabilities & Benefits