Telemarketing & Sales

Whether they are inbound or outbound, telemarketing call center sales require an amazing amount of skill and communication ability. Although agent skills are a necessity to telemarketing success, it is also extremely important to have an infrastructure in place that not only supports but also improves telesales activities. Teckinfo’s award winning InterDialog UCCS (Call/Contact Center Solutions for Telemarketing & Sales), a Unified Communication Solution assists Tele-Sales organizations make more efficient calls, increase conversion rates and develop a more effective telemarketing strategy.

Key Capabilities & Benefits

Easy to use
Modular, Scalable & Reliable
Personalized & effective interaction that gives a worthwhile experience to the customer
Promotes Customer Retention & helps in future sale
Comprehensive functionality & feature rich capabilities
Rapid implementation enabling operation of Multi-channel approach to lead management campaigns.
Fulfillment of inbound, outbound, blended & multimedia contact management requirements
Maximize Productivity & Improve agent efficiency
Increase profitability by optimizing efficiency of your people & systems.
Enhance customer experience across every channel and touch point
Inbound calls are routed in efficient and intelligent manner
Great customer experience increases customer retention and opportunities to cross sell
Optimal use of all staff resources resulting in increased efficiency and profitability
Ensures lower transactional cost per sale & higher ROI.
Robust Do-not-call compliance, alternate number dialing for a single contact and exclusion management help you have a better market penetration.
The outbound dialer uses complex algorithms and paces calls dynamically as per the agent availability. This leads to a lower number of call abandonment's which further reduces customer frustration.
Contact Prospects via their preferred mode at their preferred time
Schedule callbacks for preferred date & time as desired by the customer
Monitor real-time & track each customer interaction from lead generation to sales closure
Skill based / Campaign based routing helps route calls to appropriate agents
100% recording & comprehensive reporting helps team leaders monitor each and every call and plan strategies based on campaign’s effectiveness.

Dialer for Telemarketing & Sales

Telemarketing & Sales

Key Capabilities & Benefits

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