Telemarketing & Sales
Whether they are inbound or outbound, telemarketing call center sales require an amazing amount of skill and communication ability. Although agent skills are a necessity to telemarketing success, it is also extremely important to have an infrastructure in place that not only supports but also improves telesales activities. Teckinfo’s award winning InterDialog UCCS (Call/Contact Center Solutions for Telemarketing & Sales), a Unified Communication Solution assists Tele-Sales organizations make more efficient calls, increase conversion rates and develop a more effective telemarketing strategy.
Key Capabilities & Benefits
- Easy to use
- Modular, Scalable & Reliable
- Personalized & effective interaction that gives a worthwhile experience to the customer
- Promotes Customer Retention & helps in future sale
- Comprehensive functionality & feature rich capabilities
- Rapid implementation enabling operation of Multi-channel approach to lead management campaigns.
- Fulfillment of inbound, outbound, blended & multimedia contact management requirements
- Maximize Productivity & Improve agent efficiency
- Increase profitability by optimizing efficiency of your people & systems.
- Enhance customer experience across every channel and touch point
- Inbound calls are routed in efficient and intelligent manner
- Great customer experience increases customer retention and opportunities to cross sell
- Optimal use of all staff resources resulting in increased efficiency and profitability
- Ensures lower transactional cost per sale & higher ROI.
- Robust Do-not-call compliance, alternate number dialing for a single contact and exclusion management help you have a better market penetration.
- The outbound dialer uses complex algorithms and paces calls dynamically as per the agent availability. This leads to a lower number of call abandonment's which further reduces customer frustration.
- Contact Prospects via their preferred mode at their preferred time
- Schedule callbacks for preferred date & time as desired by the customer
- Monitor real-time & track each customer interaction from lead generation to sales closure
- Skill based / Campaign based routing helps route calls to appropriate agents
- 100% recording & comprehensive reporting helps team leaders monitor each and every call and plan strategies based on campaign’s effectiveness.
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