Today a large number of Pathology Labs offer their customers an option to have the samples collected from their residence / homes. Errors creep in during the course of customer interaction, whether be it while capturing patient’s information, details of his enquiry, logging their complaints & then maintaining the status in registers or in Microsoft Excel sheets leading to total chaos. The different excel sheets or registers do not help the management to manage their business better.

Today Pathology Labs want a home sample collection solution that offers pathology lab the option to provide a single window to answer efficiently customer's queries related to test details, test price, result enquiry, sample pick up request or any other type of enquiry, capture the caller’s information & book home collection orders.

Teckinfo's awarding InterDialog UCCS, a Unified Communication Solution integrated with its Patient Information Management System has been built to help the pathology labs & their customers to connect with each other via phone calls / email and text messages to capture & maintain the patient requests, provide information related to various pathological test, capture complaints / escalations, schedule home collection & deliver reports.

Key Capabilities & Benefits

  • Centralized & Streamlined Customer Interaction in turn helps to track & manage the clients effectively.
  • Able to capture & maintain the Customer Requests by providing them information related to various pathological tests; capture their complaints, schedule home collection & escalations, hence provide customer friendly services.
  • LAB report status is available to Patients / Customers without human intervention via the IVR for multiple LABS
  • 24 X 7 high availability system

For more information:

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Case Studies

User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems

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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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