Order Taking & Home Delivery

Due to change in the lifestyle trends, people now prefer to order for home delivery rather than going out to have a meal at the food joints. Call Centre Technology has only aided this trend for lifestyle change. Due to the huge potential, fast food chains can no longer avoid tapping the sizeable chunk of customers who prefer the option of home delivery. Companies from other industry verticals have also realized the importance of offering home delivery and subsequently started to invest in home delivery channel of service. Teckinfo’s award-winning InterDialog UCCS (Call/Contact Center Solutions for Order Taking/Home Delivery), a Unified Communication Solution helps enable a win-win situation for both the customers as well as the company.

Key Capabilities & Benefits

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the customer
  • Promotes Customer Retention & helps in future sale
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of multi-channel Contact Centers
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Leverage existing investments, lower TCO
  • Minimize Operating Costs
  • Enhance customer experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner
  • Great customer experience increases customer retention and opportunities to cross sell
  • Optimal use of all staff resources resulting in increased efficiency and profitability
  • During the peak hours customers do not have to wait to get their orders registered
  • Interactive Voice Response (IVR) system which has options for placing the order, tracking the order status, lodging the complaints and knowing the promotional offers.
  • Once a customer registers for delivery, whenever he makes a call again to place an order, he is greeted by the customer care executive with his name and he is not required to tell his address for the delivery of the required food items.
  • Companies are able to deliver right items, at the right time, in right quantity and right quality, at the right address.
  • Can be integrated with the web portal for order registration through web.
  • Marked increase in percentage of sales.

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605518 or send form below

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Case Studies

User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems

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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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