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Help Desk

Superior Customer services prove to be the distinguishing factor for the success of any firm. It is a known fact that today customers do repeat business with firms that deliver on services and support. The ever-increasing customer expectations call for prompt response & exceptional quality of service. Teckinfo’s award winning Unified Communication Solution integrated with its Galaxy Helpdesk Solution makes your customer service & helpdesk processes effective by enhancing customer satisfaction levels. Teckinfo has successfully implemented industry specific helpdesk solutions like Order Booking & Home Delivery, Banking, Telemarketing & Sales, Car Rentals, Collections, Patient Care & Pathology Services, etc.

Key Capabilities & Benefits

  • Easy to install & ready to run within days
  • Easily customizable for any Small, Medium or Large Enterprises
  • Product fit for any industry segment / vertical.
  • Has an option for seamless integration with CTI, IVR, Automatic Outbound Dialing, SMS, Email & Chat & social media
  • End-to-End incident Management.
  • Proactive notifications for critical support issues
  • Helps increase organizational / employee efficiency & reduce infrastructure & deployment costs resulting in Low Total Cost of Ownership with quick Return on Investment.
  • Improved Service Productivity
  • Helps identify problem areas, & find solutions, streamline business processes, formulate plans & redefine business goals whereby spurring Business Growth

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605577/88 or send form below

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Case Studies

User Testimonials

  • Teckinfo did an amazing job and we wholeheartedly recommend them to all colleagues and associates.A team full of cutting-edge talent, dedication and passion for providing converged voice and data solutions......
    Mr. Ali Moidu - Dubai Technologies

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  • After Experimenting with many solution providers we selected Teckinfo's InterDialog UCCS. We have been very pleased with the solution and support. We recommend Teckinfo as an efficient and customer oriented partner for all contact center requirements......
    Nicholas Ng'ang'a, IT Director, Horizon Contact Centers Ltd

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  • We will give them the highest star rating on their product's stability, versatility, scalability and ease of use, speed to deliver and service.We recommend Teckinfo to all such businesses who need a lifetime strong technology partner......
    Abhinav Arora, Director & CEO, Eureka Outsourcing Solutions

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  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems
    Sulekha.com

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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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