Financial Institutions (BFSI)
With advancement in technology, customers today want to conduct all their banking transactions whenever, wherever and however they want. Financial institutions are faced with a challenge of delivering excellent service options and a remarkable customer experience – all the while keeping their operating costs down and profits soaring.
In their endeavor to offer Consistent & Superior Customer Service, state-of-the-art Call / Contact Solutions for Financial Institutions (BFSI) that support interactive query resolution and assisted transaction are the need of the hour.
On the other side to minimize losses, financial institutions need to contact their customers proactively for recovery of both secured and non-secured debts (Credit Card’s; Loans etc.) To effectively engage with customers and ensure that unwarranted calls are not made to valued customers, are some of the challenges financial institutions have to fight with.
Also they need to work towards effectively translating every lead / opportunity into a business sale or customer.
Teckinfo’s award-winning InterDialog Unified Contact Centre Suite is designed to minimize your risks and maximize your efficiency w.r.t. customer service, collections & empower your organization with increased business growth.
Key Capabilities & Benefits