Nowadays customers worldwide prefer shopping online and selling through e-commerce companies. Whether it is a retailer, distributor, manufacturer or any other company with products or services to sell, a B2C approach to sales and service is the easiest & most effective way to do business. On the other side if the customer cannot reach the company for lack of multi-channel communication platform, this can lead to a disastrous situation. A robust software for E Commerce Contact / Call center solution integrated with the companies’ e-commerce portal are becoming the backbone of the e-commerce industry & can deliver an unprecedented customer experience as well as competitive advantage in the current business scenario. Teckinfo’s award winning InterDialog Unified Contact Center Solutions for E-Commerce companies is just the right solution to setup effective and efficient Contact / Call Centers that help companies turn their business into a profitable venture.
Key Capabilities & Benefits