Nowadays customers worldwide prefer shopping online and selling through e-commerce companies. Whether it is a retailer, distributor, manufacturer or any other company with products or services to sell, a B2C approach to sales and service is the easiest & most effective way to do business. On the other side if the customer cannot reach the company for lack of multi-channel communication platform, this can lead to a disastrous situation. A robust software for E Commerce Contact / Call center solution integrated with the companies’ e-commerce portal are becoming the backbone of the e-commerce industry & can deliver an unprecedented customer experience as well as competitive advantage in the current business scenario. Teckinfo’s award winning InterDialog Unified Contact Center Solutions for E-Commerce companies is just the right solution to setup effective and efficient Contact / Call Centers that help companies turn their business into a profitable venture.

Key Capabilities & Benefits

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the customer
  • Promotes Customer Retention & helps in future sale
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of multi-channel Contact Centers
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Leverage existing investments, lower TCO
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance customer experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner
  • Great customer experience increases customer retention and opportunities to cross sell
  • Optimal use of all staff resources resulting in increased efficiency and profitability
  • Business growth through convenience, centralization, and customer satisfaction.
  • Powerful tool for building customer relationships
  • Reduced Operating Cost, Increased efficiency
  • Opportunity to up-sell & cross-sell
  • Customers calling in can find the information they need or be directed to the agent who is most able to help them with their transaction or service issue, using a customized Interactive Voice Response (IVR) and its skills-based routing
  • Easily maintain contact with current and future customers on multiple contact channels such as voice, SMS ,email, chat & social media viz. Facebook, LinkedIn & Twitter
  • Schedule follow-up calls to personalize sale interactions and gain feedback.
  • Missed Call Management feature ensures that no calls are missed and call backs are initiated to address customer requirements
  • Web API’s to integrate with your existing CRM software, so your customer database is easily accessible

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605518 or send form below

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Case Studies

User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems

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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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