A BPO differentiates itself by putting the state of the art technology to improve process delivery for different industry verticals. Today BPO industry needs service for both inbound and outbound and for different types of process requirements viz: Lead Management, Telesales, Collections, Customer Care Services, Technical Support Services, Help-desk Services and many more. Teckinfo has the right solutions for the BPO industry. Teckinfo’s award winning InterDialog UCCS (Unified Communication Solution) is the most popular Contact / Call center solution for the BPO industry, a suite of products for inbound and outbound call centers with features like support for Multiple campaigns (inbound, outbound), Preview/ Progressive / Predictive Dialer, Call Recording, IVR, ACD, CRM, Agent Desktop Screen pop-up, Call Queuing, API’s for Integration with 3rd party applications, plug-ins for Email / SMS applications, Voice Logger, Real Time Monitoring and comprehensive reporting tool. InterDialog Unified Agent gives a variety of ways the agent can address the interaction. Customers can interact by Video, Voice, Chat, email, SMS and Social Media with an agent, and all these interactions will be stored as history.
Key Capabilities & Benefits