A BPO differentiates itself by putting the state of the art technology to improve process delivery for different industry verticals. Today BPO industry needs service for both inbound and outbound and for different types of process requirements viz: Lead Management, Telesales, Collections, Customer Care Services, Technical Support Services, Help-desk Services and many more. Teckinfo has the right solutions for the BPO industry. Teckinfo’s award winning InterDialog UCCS (Unified Communication Solution) is the most popular Contact / Call center solution for the BPO industry, a suite of products for inbound and outbound call centers with features like support for Multiple campaigns (inbound, outbound), Preview/ Progressive / Predictive Dialer, Call Recording, IVR, ACD, CRM, Agent Desktop Screen pop-up, Call Queuing, API’s for Integration with 3rd party applications, plug-ins for Email / SMS applications, Voice Logger, Real Time Monitoring and comprehensive reporting tool. InterDialog Unified Agent gives a variety of ways the agent can address the interaction. Customers can interact by Video, Voice, Chat, email, SMS and Social Media with an agent, and all these interactions will be stored as history.

Key Capabilities & Benefits

  • InterDialog Predictive Dialer rejects DNC numbers. The program maintains do not call lists, organizes data like sales, leads, call-backs etc. This can help agents to decide which times of day work best to call, finding the best lead etc.
  • Unlimited Simultaneous Campaigns i.e. you can run multiple campaigns on the same dialer & assign agents to a multiple campaign.
  • Supports Campaign wise dialing mode (Predictive/Progressive/Preview) Using InterDialog Dialer you can select the dialing mode that best suites the campaign.
  • InterDialog comes with a very power & feature rich lead manager.
  • Investment Protection - InterDialog Dialers can work with any Telephony platform. Whether it is on IP Asterisk PBX or any other TDM based PBX, we have a solution that can work with all.
  • InterDialog’s Real-time view helps managers monitor & maintain optimum performance & productivity by viewing statistics real-time. The real-time displays give information about inbound queues, current status & statistics, dialer statistics, & lead list performance. It helps to identify agents who have exceeded preset goals, monitor & train an agent for immediate corrective action & feedback.

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605518 or send form below

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Case Studies

User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems

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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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