Inbound Call Center Solution
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ID CLOUD - Contact Center Software

A Cloud Contact Center is a set of tools, applications and cloud-hosted services for contact centers that helps organizations to engage with that their customers through multiple communications channels (voice, video, chat ,email and messaging), enables smart call routing, and agent management. A cloud based contact center software gives organizations the flexibility to scale up easily and pay as per use.

Streamline all your business-related communications with a comprehensive cloud contact center solution. This robust solution comes with minimal investment and easily integrates with all your currently running solutions and CRM. Make your everyday customer conversations smooth and valuable with this solution.

Refer to solutions

Cloud based Contact Center Solutions

Roles & rights based user login

All core applications in single suite

UI personalization options

Smart omni-channel Routing

Multi Channel Compact Suite

Voice & Video

E-Mail / SMS / WhatsApp / Chat

AI & NLP

Chat bot | Voice bot | WhatsApp bot

Social Media ( Facebook, LinkedIn, Twitter)

Concurrent calls

Dynamic CLI options

Call controls –mute, hold & warm transfer

Advance dialing rules

Unified Queue

Mobile App

Inbuilt Customer Interaction Manager (CIM) builder tool

Pre built connectors for leading CRM’s

Redundancy & High Availability

Secure & Scalable

Easy on the pocket

Quick deployment & activation

Comprehensive reports

Monitor agents in real time

Unified Contact Center Software

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