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ID CLOUD - Contact Center Software
A Cloud Contact Center is a set of tools, applications and cloud-hosted services for contact centers that helps organizations to engage with that their customers through multiple communications channels (voice, video, chat ,email and messaging), enables smart call routing, and agent management. A cloud based contact center software gives organizations the flexibility to scale up easily and pay as per use.
Streamline all your business-related communications with a comprehensive cloud contact center solution. This robust solution comes with minimal investment and easily integrates with all your currently running solutions and CRM. Make your everyday customer conversations smooth and valuable with this solution.

Cloud based Contact Center Solutions
Roles & rights based user login
All core applications in single suite
UI personalization options
Smart omni-channel Routing
Multi Channel Compact Suite
Voice & Video
E-Mail / SMS / WhatsApp / Chat
AI & NLP
Chat bot | Voice bot | WhatsApp bot
Social Media ( Facebook, LinkedIn, Twitter)
Concurrent calls
Dynamic CLI options
Call controls –mute, hold & warm transfer
Advance dialing rules
Unified Queue
Mobile App
Inbuilt Customer Interaction Manager (CIM) builder tool
Pre built connectors for leading CRM’s
Redundancy & High Availability
Secure & Scalable
Easy on the pocket
Quick deployment & activation
Comprehensive reports
Monitor agents in real time
Unified Contact Center Software
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