Contact Center Wallboard
A contact center wallboard is a visual communication tool used to display real-time information related to contact center performance. In a contact center, a wallboard can be used to display timely data related to ticketing systems, ERP, Web content etc. You can display data in text, images, video or graphical format.
A contact center wallboard can help your contact center in increasing your customer satisfaction quota, agent retention& increasing revenue . It is a technical tool which is meant to boost performance and productivity while displaying the technical analytics.
View all key metrics using Call Center Wallboard
Runs on Smart TV’s / Displays
Integrate with any database / CRM
Easy configuration of wallboard
Display relevant information in different zones
Improve communication flow to teams on floor
A great tool to monitor SLA
Improve quality of service (QoS) & efficiency