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InterDialog UCCS - Admin/Supervisor Console
Admin & Supervisor is a very important function in a contact center. He is like the captain of a ship who manages everything.
InterDialog UCCS’s Admin & Supervisor module helps you manage the complete contact center operations right from configuring agents or campaigns , monitoring them and optimizing the performance of campaigns and agents. With live monitoring , whispering, barging & call seizing options Admin/Supervisors ensure that customer service standards are maintained.
Real time monitoring with Call Center Supervisor
Agent View
Agent Disposition View
Trunk View
IVR View
Extension View
Batch Activity View
Report Management
Broadcast Message
Service View
Dialer View
Call queue etc.
Color coding for thresholds
Call barging / seizing / whispering
Graphical view
Comprehensive configuration tools
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