InterDialog UCCS - Admin/Supervisor Console
Admin & Supervisor is a very important function in a contact center. He is like the captain of a ship who manages everything.
InterDialog UCCS’s Admin & Supervisor module helps you manage the complete contact center operations right from configuring agents or campaigns , monitoring them and optimizing the performance of campaigns and agents. With live monitoring , whispering, barging & call seizing options Admin/Supervisors ensure that customer service standards are maintained.