Real time monitoring in call center
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InterDialog UCCS - Admin/Supervisor Console

Admin & Supervisor is a very important function in a contact center. He is like the captain of a ship who manages everything.

InterDialog UCCS’s Admin & Supervisor module helps you manage the complete contact center operations right from configuring agents or campaigns , monitoring them and optimizing the performance of campaigns and agents. With live monitoring , whispering, barging & call seizing options Admin/Supervisors ensure that customer service standards are maintained.

Real time monitoring with Call Center Supervisor

Agent View

Agent Disposition View

Trunk View

IVR View

Extension View

Batch Activity View

Report Management

Broadcast Message

Service View

Dialer View

Call queue etc.

Color coding for thresholds

Call barging / seizing / whispering

Graphical view

Comprehensive configuration tools

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