Directory Services / Yellow Pages - Call Center Solution
Nowadays, Directory Services Companies / Yellow Pages Companies need to provide fast, free, reliable and comprehensive information across multiple platforms to its users be it internet, or over the telephone (voice) and text (SMS) & connect buyers to sellers. Companies want to provide the advertisers an option for a direct interaction with the caller. Teckinfo’s award winning InterDialog UCCS (call center solution for yellow pages), unified yellow pages contact center software has been successfully implemented in premium directory services companies to service their customer’s inquiries.
Key Capabilities & Benefits
- Easy to use
- Modular, Scalable & Reliable
- Personalized & effective interaction that gives a worthwhile experience to the customer
- Enhance customer satisfaction and loyalty
- Enhance customer experience across every channel and touch point
- Greater efficiency and cost-effectiveness
- Promotes Customer Retention & helps in future sale
- Comprehensive functionality & feature rich capabilities
- Rapid implementation enabling operation of multi-channel Contact Centers
- Fulfillment of inbound, outbound, blended & multimedia contact management requirements
- Maximize Productivity & Improve agent efficiency
- Leverage existing investments, lower TCO
- Minimize Operating Costs
- Increase profitability by optimizing efficiency of your people & systems.
- Inbound calls are routed in efficient and intelligent manner
- Great customer experience increases customer retention and opportunities to cross sell
- Optimal use of all staff resources resulting in increased efficiency and profitability
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