Utility Services - Call Center Solution

Utilities such as electricity & water supply are indispensible part for our daily life. Consumer Electronic equipment’s like refrigerators, microwaves, washing machines etc. all rely on such utilities to work. Customers depend on utility companies to provide consistent & un-interrupted services to ensure that the customers’ are happy & satisfied. To improve the operational effectiveness & increased customer satisfaction companies today need to have in place a call center solution for utility services, a unified communication channel for their customers to address their queries regarding connections; respond to their billing queries, registering their complaints, handling emergencies, send notifications & alerts to customers regarding bills & outstanding payments etc. Teckinfo has a solution for handling all such inbound queries / requests. Teckinfo's Inderdialog UCCS, a unified utility services contact center software has been made to suit & address these requirements of the utility industry efficiently & effectively.

Key Capabilities & Benefits

Easy to use
Modular, Scalable & Reliable
Personalized & effective interaction that gives a worthwhile experience to the customer
Promotes Customer Retention & helps in future sale
Provides quality service experience for all customers
Comprehensive functionality & feature rich capabilities
Rapid implementation enabling operation of multi-channel Contact Centers
Fulfillment of inbound, outbound, blended & multimedia contact management requirements
Maximize Productivity & Improve agent efficiency
Leverage existing investments, lower TCO
Minimize Operating Costs
Increase profitability by optimizing efficiency of your people & systems.
Enhance customer experience across every channel and touch point
Inbound calls are routed in efficient and intelligent manner
Great customer experience increases customer retention and opportunities to cross sell
Optimal use of all staff resources resulting in increased efficiency and profitability