Inbound Call Center Solution
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Utility Services - Call Center Solution

Utilities such as electricity & water supply are indispensible part for our daily life. Consumer Electronic equipment’s like refrigerators, microwaves, washing machines etc. all rely on such utilities to work. Customers depend on utility companies to provide consistent & un-interrupted services to ensure that the customers’ are happy & satisfied. To improve the operational effectiveness & increased customer satisfaction companies today need to have in place a utility services call center solution, a unified communication channel for their customers to address their queries regarding connections; respond to their billing queries, registering their complaints, handling emergencies, send notifications & alerts to customers regarding bills & outstanding payments etc. Teckinfo has a solution for handling all such inbound queries /requests. Teckinfo's comprehensive unified Contact Center Solutions for utility services has been made to suit & address these requirements of the utility industry efficiently & effectively.

Key Capabilities & Benefits

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the customer
  • Promotes Customer Retention & helps in future sale
  • Provides quality service experience for all customers
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of multi-channel Contact Centers
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Leverage existing investments, lower TCO
  • Minimize Operating Costs
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance customer experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner
  • Great customer experience increases customer retention and opportunities to cross sell
  • Optimal use of all staff resources resulting in increased efficiency and profitability