Travel & Hospitality - Call Center Solution

When your customers are traveling, it’s important to be available to them during every step of their journey. Traveling can be stressful for even the well-seasoned adventurer, especially if an unexpected cancellation or change in plans occurs. It’s important to be there for your customers when they need you most, with whatever channel they reach out to you on.

Today’s increasingly bargain-hungry travelers expect great customer experiences. Delivering personalized service to your travel and hospitality customers and quickly resolving their problems across every interaction is essential for market growth.

Travel industry margins remain thin and under pressure, making for a challenging operating environment. Travelers increasingly surf the web to find the best deals, peer reviews and to communicate with travel and hospitality service providers. To compete, providers need to provide aggressive differentiation, and the ability to contact customers (using travel & hospitality contact center software) wherever and whenever they need to reach them.

Teckinfo’s award winning InterDialog UCCS (call center solution for travel & hospitality) is a unified communication solution has helped a lot of travel and hospitality service organizations to deliver thrilling multi-channel customer experiences to their travelers.

Key Capabilities & Benefits

Easy to use
Modular, Scalable & Reliable
Personalized & effective interaction that gives a worthwhile experience to the customer
Promotes Customer Retention & helps in future sale
Comprehensive functionality & feature rich capabilities
Rapid implementation enabling operation of multi-channel Contact Centers
Fulfillment of inbound, outbound, blended & multimedia contact management requirements
Maximize Productivity & Improve agent efficiency
Leverage existing investments, lower TCO
Minimize Operating Costs
Increase profitability by optimizing efficiency of your people & systems.
Enhance customer experience across every channel and touch point
Inbound calls are routed in efficient and intelligent manner
Great customer experience increases customer retention and opportunities to cross sell
Optimal use of all staff resources resulting in increased efficiency and profitability
Self-service capabilities help you to stay on the same page as your customers.
Business growth through convenience, centralization, and customer satisfaction.
Enables direct access to assisted service be it via voice, SMS, chat or email.
Reduces negative impacts and increasing customer loyalty.