Inbound Call Center Solution
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Telemarketing & Sales - Call Center Solution

Whether they are inbound or outbound, telemarketing call center sales require an amazing amount of skill and communication ability. Although agent skills are a necessity to telemarketing success, it is also extremely important to have an infrastructure (telemarketing call center software) in place that not only supports but also improves telesales activities. Teckinfo’s premium call center solution for telemarketing and sales assists Tele-Sales organizations make more efficient calls, increase conversion rates and develop a more effective telemarketing strategy.

Key Capabilities & Benefits

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the customer
  • Promotes Customer Retention & helps in future sale
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of Multi-channel approach to lead management campaigns.
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance customer experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner
  • Great customer experience increases customer retention and opportunities to cross sell
  • Optimal use of all staff resources resulting in increased efficiency and profitability
  • Ensures lower transactional cost per sale & higher ROI.
  • Robust Do-not-call compliance, alternate number dialing for a single contact and exclusion management help you have a better market penetration.
  • The outbound dialer uses complex algorithms and paces calls dynamically as per the agent availability. This leads to a lower number of call abandonment's which further reduces customer frustration.
  • Contact Prospects via their preferred mode at their preferred time
  • Schedule callbacks for preferred date & time as desired by the customer
  • Monitor real-time & track each customer interaction from lead generation to sales closure
  • Skill based / Campaign based routing helps route calls to appropriate agents
  • 100% recording & comprehensive reporting helps team leaders monitor each and every call and plan strategies based on campaign’s effectiveness.