Inbound Call Center Solution
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Taxi Services - Call Center Solution

With the taxi services coming into organized sector punctuality, quality of service and customer loyalty has become the key to success. From booking the taxi to pick-up and drop to his destination, their expectations of comforts, providing them with routes that meet their needs and be a company that is accessible 24 x 7 should be a delightful customer experience. Today customers who are on-the-go can use multiple ways of communication & expect the taxi service provider to provide them with these communication channels. Meeting the customers’ expectations requires a robust and efficient contact center. Teckinfo’s award-winning InterDialog UCCS (call center solution for taxi services), a unified taxi services contact center software can help radio taxi companies achieve this in the best possible way. A good majority of radio taxi companies have opted for our solution and are reaping the benefits.

Key Capabilities & Benefits

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the customer
  • Promotes Customer Retention & helps in future sale
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of multi-channel Contact Centers
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Leverage existing investments, lower TCO
  • Minimize Operating Costs
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance customer experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner
  • Great customer experience increases customer retention and opportunities to cross sell
  • Optimal use of all staff resources resulting in increased efficiency and profitability