CSAT, Surveys and Feedback - Call Center Solution

Successful customer satisfaction surveys maximize the retention of current customers, and help enterprises to better position themselves among prospective clients, uncover customer perceptions or needs, improve customer loyalty, or help the enterprise to make improvements. To develop & implement successful customer satisfaction surveys, organizations are opting for CSAT call center software to design, implement, conduct & manage survey prior as well as post the business transactions. Teckinfo’s surveys and feedback call center solution has all the necessary tools to help them conduct such surveys.

Key Capabilities & Benefits

Easy to use
Modular, Scalable & Reliable
Personalized & effective interaction that gives a worthwhile experience to the customer
Promotes Customer Retention & helps in future sale
Comprehensive functionality & feature rich capabilities
Rapid implementation enabling operation of Multi-channel approach to lead management campaigns.
Fulfillment of inbound, outbound, blended & multimedia contact management requirements
Maximize Productivity & Improve agent efficiency
Increase profitability by optimizing efficiency of your people & systems.
Enhance customer experience across every channel and touch point
Great customer experience increases customer retention and opportunities to cross sell
Optimal use of all staff resources resulting in increased efficiency and profitability
Helps Demonstrate commitment to the customers.
Enhance profits.
Gain feedback from customers about products, services, and/or support, outside of what customers provide the sales force.
Improve customer satisfaction and retention.
Improve quality of service.
Increase market share.
Increase repeat business.
Learn where the company stands in comparison with competitors.
Obtain information on product developments, priorities, and requirements.
Provide a way for unhappy customers to vent.
Target resources on issues of concern to customers.