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Pathlabs - Call Center Solution

Today a large number of Pathology Labs offer their customers an option to have the samples collected from their residence / homes. Errors creep in during the course of customer interaction, whether be it while capturing patient’s information, details of his enquiry, logging their complaints & then maintaining the status in registers or in microsoft excel sheets leading to total chaos. The different excel sheets or registers do not help the management to manage their business better.

Today pathology labs want a home sample collection solution (pathlabs contact center software) that offers pathology lab the option to provide a single window to answer efficiently customer's queries related to test details, test price, result enquiry, sample pick up request or any other type of enquiry, capture the caller’s information & book home collection orders.

Teckinfo's call center solution for pathlabs integrated with patient information management system has been built to help the pathology labs & their customers to connect with each other via phone calls / email and text messages to capture & maintain the patient requests, provide information related to various pathological test, capture complaints / escalations, schedule home collection & deliver reports.

Key Capabilities & Benefits

  • Centralized & Streamlined Customer Interaction in turn helps to track & manage the clients effectively.
  • Able to capture & maintain the Customer Requests by providing them information related to various pathological tests; capture their complaints, schedule home collection & escalations, hence provide customer friendly services.
  • LAB report status is available to Patients / Customers without human intervention via the IVR for multiple LABS
  • 24 X 7 high availability system