Order Taking & Home Delivery - Call Center Solution

Due to change in the lifestyle trends, people now prefer to order for home delivery rather than going out to have a meal at the food joints. Call center technology has only aided this trend for lifestyle change with an order taking call center solution. Due to the huge potential, fast food chains can no longer avoid tapping the sizeable chunk of customers who prefer the option of home delivery. Companies from other industry verticals have also realized the importance of offering home delivery and subsequently started to invest in home delivery channel of service. Teckinfo’s home delivery call center software, a unified communication solution enables a win-win situation for both the customers as well as the company.

Key Capabilities & Benefits

Easy to use
Modular, Scalable & Reliable
Personalized & effective interaction that gives a worthwhile experience to the customer
Promotes Customer Retention & helps in future sale
Comprehensive functionality & feature rich capabilities
Rapid implementation enabling operation of multi-channel Contact Centers
Fulfillment of inbound, outbound, blended & multimedia contact management requirements
Maximize Productivity & Improve agent efficiency
Leverage existing investments, lower TCO
Minimize Operating Costs
Enhance customer experience across every channel and touch point
Inbound calls are routed in efficient and intelligent manner
Great customer experience increases customer retention and opportunities to cross sell
Optimal use of all staff resources resulting in increased efficiency and profitability
During the peak hours customers do not have to wait to get their orders registered
Interactive Voice Response (IVR) system which has options for placing the order, tracking the order status, lodging the complaints and knowing the promotional offers.
Once a customer registers for delivery, whenever he makes a call again to place an order, he is greeted by the customer care executive with his name and he is not required to tell his address for the delivery of the required food items.
Companies are able to deliver right items, at the right time, in right quantity and right quality, at the right address.
Can be integrated with the web portal for order registration through web.
Marked increase in percentage of sales.