Inbound Call Center Solution
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NGO's - Call Center Solution

Fund generation has been particularly a challenging task for the NGO's and they have to rely on a variety of sources, including individual donors, foundations, corporations, and government. At times NGO's are unable to connect effectively with their donor patrons for want of multi - communication channels to meet their fund generation targets. Teckinfo's award winning InterDialog UCCS (call center solution for NGO’s) is a unified communication system has been built to address the requirements of such NGO’s.

Key Capabilities & Benefits of NGO’s Contact Center Software

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to donors
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of multi-channel Contact Centers
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Leverage existing investments, lower TCO
  • Minimize Operating Costs
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance customer experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner
  • Optimal use of all staff resources resulting in increased efficiency and profitability
  • Organizational growth through convenience, centralization, and patron / caller satisfaction.