Insurance - Call Center Solution
The insurance industry is diverse and complex. It comprises a multitude of offerings including accident insurance, home insurance, health insurance, property insurance, car insurance, and more. Over above this regulatory framework have made customer service a key challenge for insurance companies.
With ID-Cloud, A premium unified contact center solution software having AI-propelled engagement tools tightly integrated with CRM / CIM / Help Desk Software / 3rd party database applications, Insurance companies can deliver customer service 24 x 7, formulate personalized customer experiences, no matter what kind of insurance your business offers using a robust call center solution for insurance industry. Reach customers through any channel be it voice, messaging, email, chat or social media. Quickly scale teams to work from home / work-from-anywhere - mobile agents to handle surges in customer inquiries / claims.
Key Capabilities of Insurance Contact Center Software
- True Omni-channel contact center solution that supports all digital channels, like voice, video, text messaging, mobile apps and social media etc.
- Multi Deployment options viz: on Public / Private Cloud; Hybrid Cloud & on Premise solutions makes it the best in class solution
- Best-of-breed advanced / customized multi-level IVRs for efficient and intelligent routing connects customers to the right agent quickly
- Intelligent Dialer supports Preview / Progressive / Predictive / AOD Dialing modes
- Unified Agent view of all previous interactions for consistent customer service
- AI-fueled Google NLP technology for natural conversation
- AI-tools viz: Voicebots, Chabot’s help delivers 24/7 support
- API’s for seamless integration with 3rd party applications
- Option to easily transfer a Chat / Bot conversation to an available CSR
- Automated Email & SMS notifications
- Recording – Voice / Screen logger
- Comprehensive Reporting - with Standard default reports and option to create customized reports
- Comprehensive Reports
- Mobile App & integration with third party applications
Key Benefits of using a Call Center Software for Insurance
- Fulfillment of inbound, outbound, blended & multimedia contact management requirements
- Anywhere, anytime access – use it from anywhere
- Customer can communicate via their preferred channel viz: phone, email, social media, chat etc.
- AI driven automated Voicebots / Chat bots help deliver customer service 24 x 7
- Promotes Customer Retention & helps in sustained business / revenue generation
- Enhanced organizational / employee efficiency & minimal infrastructure & deployment costs
- Low Total Cost of Ownership with quick Return on Investment
- Minimize Operating Costs
- Increase profitability by optimizing efficiency of your people & systems
- Enhance customer experience across every channel and touch point
- Easy to install and ready to run