Help Desk - Call Center Solution

Superior customer services prove to be the distinguishing factor for the success of any firm. It is a known fact that today customers do repeat business with firms that deliver on services and support. The ever-increasing customer expectations call for prompt response & exceptional quality of service. Teckinfo’s premium cloud call center solution - ID Cloud integrated with its ActivDesk Help Desk Management Software makes your customer service & help desk processes effective by enhancing customer satisfaction levels. Teckinfo has successfully implemented industry specific help desk call center solutions like Order Booking & Home Delivery, Banking, Telemarketing & Sales, Car Rentals, Collections, Patient Care & Pathology Services, etc.

Key Capabilities & Benefits

Easy to install & ready to run within days
Easily customizable for any Small, Medium or Large Enterprises
Product fit for any industry segment / vertical.
Has an option for seamless integration with CTI, IVR, Automatic Outbound Dialing, SMS, Email & Chat & social media
End-to-End incident Management.
Proactive notifications for critical support issues
Helps increase organizational / employee efficiency & reduce infrastructure & deployment costs resulting in Low Total Cost of Ownership with quick Return on Investment.
Improved Service Productivity
Helps identify problem areas, & find solutions, streamline business processes, formulate plans & redefine business goals whereby spurring Business Growth