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Emergency Announcement System - Call Center Solution

The need for an Emergency Announcement System was established to provide an expeditious method of communicating with the nodal teams in case of crisis; be it medical emergency; emergency situations in educational institutes or shopping malls, natural calamities, fire emergencies, terrorist attacks, child abductions, and many other types of emergencies. Teckinfo’s call center software for emergency announcement is the most effective solution for information flow to the right person at the right time. The system makes for a critical time case as it provides a mechanism to automate processes requiring the information to reach the relevant departments / teams / individuals in time.

Key Capabilities & Benefits

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the customer
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of Multi-channel approach to campaigns.
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance customer experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner
  • Optimal use of all staff resources resulting in increased efficiency and profitability
  • The system can be installed and configured in a variety of ways to tackle different emergency situations thus allowing you to save precious time.
  • It offers outstanding features like automatic contact on telephone / cell numbers, Voice broadcast & SMS / Email broadcast for the respective emergency situations.
  • Enable you to effectively manage at the time of emergency.
  • Save the critical minutes / seconds and bring in more efficiency into the system.