E-Commerce - Call Center Solution
Nowadays customers worldwide prefer shopping online and selling through E-Commerce companies. Whether it is a retailer, distributor, manufacturer or any other company with products or services to sell, a B2C approach to sales and service is the easiest & most effective way to do business. On the other side if the customer cannot reach the company for lack of multi-channel communication platform, this can lead to a disastrous situation. A robust call center solution for e-commerce integrated with the companies’ e-commerce portal are becoming the backbone of the e-commerce industry & can deliver an unprecedented customer experience as well as competitive advantage in the current business scenario. Teckinfo’s award winning InterDialog, unified contact center software for e-commerce companies is just the right solution to setup effective and efficient Contact/Call Centers that help companies turn their business into a profitable venture.
Key Capabilities & Benefits