Inbound Call Center Solution
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E-Commerce - Call Center Solution

Nowadays customers worldwide prefer shopping online and selling through E-Commerce companies. Whether it is a retailer, distributor, manufacturer or any other company with products or services to sell, a B2C approach to sales and service is the easiest & most effective way to do business. On the other side if the customer cannot reach the company for lack of multi-channel communication platform, this can lead to a disastrous situation. A robust call center solution for e-commerce integrated with the companies’ e-commerce portal are becoming the backbone of the e-commerce industry & can deliver an unprecedented customer experience as well as competitive advantage in the current business scenario. Teckinfo’s award winning InterDialog, unified contact center software for e-commerce companies is just the right solution to setup effective and efficient Contact/Call Centers that help companies turn their business into a profitable venture.

Key Capabilities & Benefits

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the customer
  • Promotes Customer Retention & helps in future sale
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of multi-channel Contact Centers
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Leverage existing investments, lower TCO
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance customer experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner
  • Great customer experience increases customer retention and opportunities to cross sell
  • Optimal use of all staff resources resulting in increased efficiency and profitability
  • Business growth through convenience, centralization, and customer satisfaction.
  • Powerful tool for building customer relationships
  • Reduced Operating Cost, Increased efficiency
  • Opportunity to up-sell & cross-sell
  • Customers calling in can find the information they need or be directed to the agent who is most able to help them with their transaction or service issue, using a customized Interactive Voice Response (IVR) and its skills-based routing
  • Easily maintain contact with current and future customers on multiple contact channels such as voice, SMS ,email, chat & social media viz. Facebook, LinkedIn & Twitter
  • Schedule follow-up calls to personalize sale interactions and gain feedback.
  • Missed Call Management feature ensures that no calls are missed and call backs are initiated to address customer requirements
  • Web API’s to integrate with your existing CRM software, so your customer database is easily accessible