E-Commerce - Call Center Solution

Nowadays customers worldwide prefer shopping online and selling through E-Commerce companies. Whether it is a retailer, distributor, manufacturer or any other company with products or services to sell, a B2C approach to sales and service is the easiest & most effective way to do business. On the other side if the customer cannot reach the company for lack of multi-channel communication platform, this can lead to a disastrous situation. A robust call center solution for e-commerce integrated with the companies’ e-commerce portal are becoming the backbone of the e-commerce industry & can deliver an unprecedented customer experience as well as competitive advantage in the current business scenario. Teckinfo’s award winning InterDialog, unified contact center software for e-commerce companies is just the right solution to setup effective and efficient Contact/Call Centers that help companies turn their business into a profitable venture.

Key Capabilities & Benefits

Easy to use
Modular, Scalable & Reliable
Personalized & effective interaction that gives a worthwhile experience to the customer
Promotes Customer Retention & helps in future sale
Comprehensive functionality & feature rich capabilities
Rapid implementation enabling operation of multi-channel Contact Centers
Fulfillment of inbound, outbound, blended & multimedia contact management requirements
Maximize Productivity & Improve agent efficiency
Leverage existing investments, lower TCO
Increase profitability by optimizing efficiency of your people & systems.
Enhance customer experience across every channel and touch point
Inbound calls are routed in efficient and intelligent manner
Great customer experience increases customer retention and opportunities to cross sell
Optimal use of all staff resources resulting in increased efficiency and profitability
Business growth through convenience, centralization, and customer satisfaction.
Powerful tool for building customer relationships
Reduced Operating Cost, Increased efficiency
Opportunity to up-sell & cross-sell
Customers calling in can find the information they need or be directed to the agent who is most able to help them with their transaction or service issue, using a customized Interactive Voice Response (IVR) and its skills-based routing
Easily maintain contact with current and future customers on multiple contact channels such as voice, SMS, email, chat & social media viz. Facebook, LinkedIn & Twitter
Schedule follow-up calls to personalize sale interactions and gain feedback.
Missed Call Management feature ensures that no calls are missed and call backs are initiated to address customer requirements
Web API’s to integrate with your existing CRM software, so your customer database is easily accessible