Automobile - Call Center Solution

A wide product portfolio, competitive pricing, expectation of high fuel efficiencies, presence of diesel versions and modern designing are some of the factors on which the players have to compete in this industry. The competition is getting tougher for all the industry players. To remain in the race, companies are coming up with their latest models and at the same time introducing several automobile service stations to draw the loyalty of the customers & provide complete customer satisfaction. Major part of the income comes from servicing and spares. Hence to ensure customer loyalty, companies need to proactively remind their customers about the due service / insurance renewals of their vehicles and do post service follow-ups. Teckinfo’s award winning call center solution for automobile industry, Interdialog UCCS (a unified automobile contact center software) is a comprehensive multi-channel customer interaction management solution especially tailored to suit & address these requirements of the automobile industry efficiently & effectively.

Key Capabilities & Benefits

Integrates well with the DMS for service data using Excel
Protects investment as the solution fits into the existing environment
Maximize Productivity by reducing mundane jobs and concentrating on more productive activities.
Improved Customer Satisfaction by intimating customers with timely & personalized information.
Reduce Cost by sending out timely information via a cheaper medium
Increased Revenue Opportunity through proactive targeting of your customer
Expands up-sell & cross-sell opportunities & prioritizes your most valued customer.
Quality Contact by increasing the quantity & quality of all customer contacts
Competitive Advantage by being ahead of the rest of the industry players