Mobile App for Contact Center - ID Mobile
Today in the digital age it is extremely important to always be updated on any given transaction for superior customer experience .Mobile Apps provide the flexibility & mobility without compromising productivity. When you are in the field, it’s a necessity to have an app which enables you to work while on the go.
ID mobile , InterDialog UCCS’ mobile call center solution )enables agents to manage all call related activities through their phone whether they are in the field or working from home . ID Mobile is a very powerful application which can be used on Android/IOS platforms. It’s secured via user authentication by OTP and no data is stored on agent’s mobile phone. Ideally suited for feet on street (FOS) / work from home (WFH) to manage all sales or customer service functions.
Mobile Call Center Solution
Supports android and IOS devices
SMS and IVR OTP user authentication
Easy to Use user interface
Comprehensive contact center functionality
Complete CRM functionality
Low internet bandwidth required
Supports all standard dialer types
Centralized call recording
Real time agent monitoring
Extensive agent productivity analysis
Work from any where, service on the go