Interdialog UCCS - Contact Center Solutions

Today Contact Centers need to transform their customer's experience from delightful single interaction to an entire journey of personalized and consistent interactions. Customer Experience(CX) is all about engaging customer on a channel of their choice and allowing them to hop from one channel to another seamlessly while keeping their omni channel experience uniform.

InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

Voice - handle Inbound/Outbound calls efficiently

  • Inbound call center solution With self service, multilevel IVR and intelligent routing, resolve queries easily
  • Outbound call center software - Click to Call, Progressive & Predictive Dialer with advance dialing logics

IVR Software - allow customers to help themselves

  • Reduce costs with self service options
  • Handle off hours queries( service round the clock)

Email - cost effective channel to handle queries/complaints

  • Smart routing and auto response option for a faster email handling system
  • Skill based routing

Chat - engage with customer 24x7 with live chat

  • Website integration
  • Multiple concurrent sessions

Social Media Integration

  • Respond to comments, likes
  • Manage leads,complaints,queries from Facebook, Twitter etc
  • Social customer service and lead generation

Mobile - delight customers on the go with web call back

  • Visual IVR(visually guided menus to aid customer)

SMS Alert System - Text alerts for customer service/engagement

  • Reminders/Notifications
  • Sales/Promotions through SMS

Recording - Voice & Screen Recording

  • Quality monitoring
  • Centralized view & retrieval

CIM - Customized customer interaction management system

  • Industry specific fields for capturing customer’s demographic details

Wallboard - Live monitoring tool for Supervisors

  • Graphical view of key data points for contact center

High Availability & Redundancy – Up to 99.5% availability

  • Minimum downtime
  • In case of failover, secondary server starts automatically

For more information:

Email us at or call (+91) 11-49605577/88 or send form below

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Case Studies

User Testimonials

  • Teckinfo did an amazing job and we wholeheartedly recommend them to all colleagues and associates.A team full of cutting-edge talent, dedication and passion for providing converged voice and data solutions......
    Mr. Ali Moidu - Dubai Technologies

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  • After Experimenting with many solution providers we selected Teckinfo's InterDialog UCCS. We have been very pleased with the solution and support. We recommend Teckinfo as an efficient and customer oriented partner for all contact center requirements......
    Nicholas Ng'ang'a, IT Director, Horizon Contact Centers Ltd

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  • We will give them the highest star rating on their product's stability, versatility, scalability and ease of use, speed to deliver and service.We recommend Teckinfo to all such businesses who need a lifetime strong technology partner......
    Abhinav Arora, Director & CEO, Eureka Outsourcing Solutions

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  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems

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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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