Interdialog UCCS - Contact Center Solutions
Today Contact Centers need to transform their customer's experience from delightful single interaction to an entire journey of personalized and consistent interactions. Customer Experience(CX) is all about engaging customer on a channel of their choice and allowing them to hop from one channel to another seamlessly while keeping their omni channel experience uniform.
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
An on premise contact center is a traditional, legacy software where all hardware, software and systems to run the call center are in the company premises. Though the contact centers need to invest in hardware and other infrastructure for deployment and maintenance of these, it definitely gives the contact centers more control over their functions. All the data is stored in premise and it is the preferred mode of deployment if security and high scalability are the primary concerns.