Call Center Reports & Dashboards
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Reports & Analytics - Call Center Software

InterDialog UCCS’s extensive reporting capabilities provide you with a clear and concise view of your contact centres' performance. Standard reports track key operational data, such as productivity, call list performance and efficiency. Supervisors are able to quickly and easily generate and display custom reports. These reports enable your managers to make informed decisions on how to allocate resources to maximize results. Reports can be scheduled to run daily, weekly, monthly or at other user-defined time intervals.

With extensive call center reports available, one has complete visibility and control over the performance and productivity of contact center.

Contact Center Reporting & Analytics

Predefined reports

Design dump reports

Scheduled delivery

Report filters

Export in multiple formats

Scheduled reports

Operational metrics at one glance

Monitor agent productivity

Get business insights emailed

Make data driven decisions

Customized dashboards

Measure & Analyze

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