Call Center Voice Logger
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Voice & Screen Recording in Call / Contact Center

Today quality of service (QoS) and customer experience define your brand. For quality monitoring, training and regulatory compliances, call recording is an essential requirement in any call center software.

InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.

Call Recording Software for Contact Center

Supports SIP, Analog, ISDN PRI for Voice

Supports screen recording

Encryption

Event driven recording

Trunk side recording

Rule based recording & email

Tagging for quality monitoring

Advanced call retrieval system

File Compression in wav & mp3 formats

Centralized repository for all recordings

Minimizing your risk

Audit Logs

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