Voice & Screen Recording in Call / Contact Center
Today quality of service (QoS) and customer experience define your brand. For quality monitoring, training and regulatory compliances, call recording is an essential requirement in any call center software.
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
Call Recording Software for Contact Center
Supports SIP, Analog, ISDN PRI for Voice
Supports screen recording
Rule based recording & email
Tagging for quality monitoring
Advanced call retrieval system
File Compression in wav & mp3 formats
Centralized repository for all recordings