Scalability in Contact Center
Today with customer expectations being all time high, companies need to invest in a Contact Center Software that is future proof and easily scalable.
InterDialog is highly scalable and can be deployed in a number of ways to suit all kinds of requirements. Single setup with or without redundancy, multiple telephony with single CTI, multiple telephone with multiple CTI and hosted are all possible with our product. We have proven and demonstrable setups all across the globe.
Highly Scalable Contact Center Software
Supports 10000 SIP channels
Max 3500 Agents / 700 per CTI
16 Telephony servers & 5 CTI servers
Supports large number of agents
Supports Multiple Telephony
Multiple CTI with centralized database
Remote telephony with centralized CTI
Centralized reporting / recording server