Next Generation Contact Center Solutions For Telecom Companies
With the advent of technology, the world is getting to be a smaller place. It is easier to get in touch with people sitting even halfway across the world, be it friends, family or customers. Progress at such high speed also increases the complexity of handling communication processes, such as Contact Centres, BPOs, etc. Today, […]
Automated Dialer – Enhance Bottomline
Predictive Dialing is the process that automates the handling of failed calls. Sounds simple enough until you read the stats. It is noted that on an average, for everyone hundred calls dialed manually, only fourteen will be connected to the right person. So what happens to the rest of the calls? Out of a hundred, […]
Factors to take into account for better Contact Center Solutions
A contact center is the first point where all customer enquiries are handled. Small and large corporations and organizations know that handling customer’s inquiries quickly and effectively is crucial to boosting their sales and retaining their customers. A lot of corporations have found themselves in the wrong side due to poor customer service. This is […]
Why Call Recording Software Is Important For Your Contact Center Solutions?
Most of the contact centers that have software for call recording, have it to comply with government policies about call monitoring, or in some cases, industry regulations. However, there are lots of reasons why having call recording software should be a top priority for all contact centers. Having this ability in their day-to-day operations has […]
Contact Center Solutions for Banking Industry
The Banking industry is not only vast but also extremely dynamic. Not only does each department in this industry have vastly different processes based on their respective roles and responsibilities but are also constantly evolving to satisfy the ever growing needs of their vast customer base. A never ending change on such a massive scale […]
Social Media And Contact Center Solutions
“The best thing about the future is that it comes one day at a time” – Abraham Lincoln For us, the future is already here and has brought with it one of the most powerful tools of its time – The Internet. The internet has introduced to the world better and quicker ways to communicate, […]
Top 4 ways for making your inbound call solution more effective
Top 4 ways for making your inbound call strategy more effective Mobile phones have revolutionized how business is done nowadays. It is common to find more people opting to use other support channels like social media, chat and email to make inquires or to even raise a certain issue regarding a company’s products or services. […]
Teckinfo awarded Technoviti Award
Teckinfo is proud to announce that they won an award at Technoviti 2015 . Organised for the first time by Banking Frontiers & Greyhound, the event recognises and honours innovations in technology. It also works at bringing together some of the best technology solution providers in the BFSI industry and boasts of a panel of the […]
Teckinfo announces Interoperability with Matrix Comsec
Teckinfo is proudly announces the recent completion of Interoperabillity with Matrix Comsec. With this collaboration, Matrix plans to break ahead of the race in Contact Centre and Voice based solutions with the help of Teckinfo expertise in Call Center domain. A leading manufacturer of VoIP telephony systems, the interoperability gives Matrix the opportunity to release […]
Nalin Mital speaks with Silicon India
After rating Teckinfo Solutions amongst the Top 5 vendors for Unified Communications and Collaborations solutions, Silicon India invited our MD, Nalin Mital for a candid chat and get an insight into the organization’s vision and future plans. Generally as a whole, the industry is moving to ensure that communication with customers is developed into a […]
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