With new evolution in technology, the modes of communication are changing.
Now the customer are not dependent only on the voice call. On the go interaction is the next gen style to get resolution to their issues.
A call center solution enhancing the technology, adding up the other modes e.g. chat, email & social media with voice call scales up the customer satisfaction. But agent should be able to cater to all the requests on the single platform.
Unified Contact center solution with mentioned features empower the agents with unified view and omni channel interaction for customers.
- Easy and Mulitilevel IVR
- Intelligent Inbound routing
- Industry specific CIM
- Email interactions and timely notifications
- SMS integration for quick responses
- Social Media(FB, Twitter, LinkedIn etc) integration
- Escalation Matrix
- Supervisor tools
- Reports and analytics
Incorporated in 1995, Teckinfo is a leading provider of crucial tools and solutions for contact Centers, like a unified call center suite, Dialer or IVR’s, Voice Loggers etc. These solutions facilitate organizations with avenues to engage their customers while working towards improving the overall customer experience. For more information on our state-of-the-art technology of InterDialog UCCS , please visit us our website http://www.teckinfo.com/