Chatbots & its role in customer service
In customer service, the primary objective is to keep customers happy and resolve their problems at the earliest. With the evolution of technology in contact center industry, the customer contact is now not only restricted to voice but other non-voice channels like email, live chat and social media. Out of these chat is a channel […]
Even in a Multichannel Environment, Voice Remains the Preferred Channel for All Complex Queries in the Contact Center
In the increasingly transforming omni channel world, we often take the “voice medium” for granted! Especially, when it comes to customer service, we rely more on chatbots, emails and various messaging apps to deliver the right customer experience, while undermining the need for the “human” connection that comes with a voice call. Contact centers need […]
Collate, Track & Manage Leads Effectively with An Efficient Lead Management Software
Business owners often have a wrong notion, that a lead management software solely benefits the customers. You have a number of benefits to enjoy, provided, you have the right software at your disposal. Statistics reveal that apart from a greater degree of customer satisfaction, a lead management software can lead to an increment in the […]
Integrate Digital Channels with Voice Channel for Providing Seamless Customer Experience
For every successful business, a seamless customer support desk is a priority. Modes of communication in the digitized business environment have evolved rapidly. Business firms, too, are integrating digital channels for voice support to enhance their customer experience. Business firms interact with their customers through various platforms and this is not limited solely through voice […]
Connect More Collect More with Advanced Debt Collection Software
Taking a loan has become quite a cakewalk since the past several years with banks, NBFCs and even insurance companies lining up with offers and several types of loans to cover different needs of customers. But have we spared a thought about debt collection? Without successful debt collection, as an organization you would be unable […]
Amalgamate Social Media with Contact Center for Social CRM
In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as the most powerful vehicle of communication in the digitized age. From voice chats to videos and emails, quicker communication strategies have eliminated the constraints of distance and time, making communication paths simplified. The last decade […]
Challenges of a Contact Center Handling Multi-channel Customer Interactions
There was a time when firms knew their customers by their first names and handling customer interactions was as routine as checking inventory. There was one-to-one customer service and that was the only known way of interacting with a customer. Today, the situation has evolved with the emergence of multiple channels of interaction. While multiple […]
How to Improve Customer Experience with Galaxy CRM Software & Help Desk Software
CRM Software Galaxy is a web based software that effectively manages customer complaints and inquiries. With the help of Galaxy, you can manage tickets, inquiries, leads, complaints, projects etc. This software can be integrated with voice, chat, email, social media platforms. You can also do call tracking by using Galaxy. You can save time by […]
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